Business Processing Outsourcing (BPO) Services

  • Native Arabic, English and other language resources
  • Managing all Inbound & Outbound communication channels:
    •   →  Calls
    •   →  Emails
    •   →  SMS
    •   →  Web chat
    •   →  Social media
  • Recording & monitoring of all activities across all communication channels
  • Quality Assurance (QA) with mutually agreed KPI & SLA
  • Customized & detailed reports
  • Manual customer satisfaction survey with customized questionnaire

Managed Services Outsourcing (MSO) Services

  • Emirati & Non-Emirati human resources on annual contract with various skillsets
  • Human Resources: Receptionists, Accountants, Auditors, Data entry operators, Clerical staff, Internal coordinators, PRO executives, Call Center Operations managers, Supervisors, Agents, etc.
  • IT Engineers on Annual contract with various skill sets like,
    •   →  SQL database support engineers
    •   →  Oracle database support engineers
    •   →  Network support engineers
    •   →  Citrix support engineers
    •   →  Microsoft product support engineers
    •   →  PC & Hardware maintenance Engineers
    •   →  Telecom & IP Telephony Support Engineers
  • Contact Center staff (like Contact Center Agents, Team Leaders, Quality Assurance Agents, Contact Center Manager, etc.)

Back Office Optimization (BOO) Services

  • Necessary documentation or paper work
  • Follow & coordination with the customer & the caller
  • Documents collection, Applications processing and Application archiving Services
  • Data conversion & Data entry services
  • Invoicing, billing & follow up for payments, etc.