Tafaseel BPO Services

  • 24X7 services with Arabic, English, Hindi & other language resources
  • Local ICT infrastructure with High Availability on all components with power back up
  • Dedicated team for Quality Assurance (QA) with customized QA Policy for each process
  • Various in-house resources: Manager, Team Leaders, Agents, ICT Team, QA Team, Administration Team, etc
  • Full-fledged project documentation, process definition & workflow definition for each department
  • We have Blended Contact Center infrastructure with:
    •   →  Fully customized IVR
    •   →  Multimedia (Voice, Email, SMS and Social Media)
    •   →  Inbound and Outbound channels
    •   →  Web chat (on premises OR cloud-based)
    •   →  CT Middleware for greeting the caller by name
    •   →  Recording & monitoring of all channels & activities

Tafaseel MSO Services

  • Professional human resources management team
  • High level of technology accuracy of engineer's skillsets
  • High skilled resources for various departments (IT and non-IT resources)
  • Standby or Backup engineer support
  • 24 x 7 services availability